Terms & Conditions

Last Updated: 01/09/2025

Welcome to Wholly Hearty for Food Products. By accessing or using our website (www.whollyhearty.com) and/or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

General Information

This website is operated by Wholly Hearty for Food Products, registered in the Kingdom of Saudi Arabia.
Throughout these Terms, “we,” “us,” and “our” refer to Wholly Hearty for Food Products, and “you” refers to the visitor, user, or customer.

Website Use

You may use our website for personal, non-commercial purposes only.
You must not misuse the website by attempting to hack, distribute malware, or engage in any illegal activity.
We reserve the right to restrict access, suspend, or terminate use if these Terms are violated.

Content & Information

The information provided on this website (including recipes, articles, nutrition tips, or product descriptions) is for general informational purposes only.
It should not be considered medical or dietary advice. For specific health concerns, consult a qualified professional.
We make reasonable efforts to ensure accuracy but do not guarantee that all content is error-free or up to date.

Products & Orders

All products listed on our website are subject to availability.
We may change, update, or discontinue products without prior notice.
Prices are displayed in Saudi Riyals (SAR) and include VAT where applicable.

Payments

Payments can be made using secure methods available at checkout (Credit /Debit cards, MADA, Apple Pay or other approved options).
We do not store or share your payment details.

Shipping & Delivery

We currently deliver across Eastern Province and Riyadh only.
Delivery times shown at checkout are estimates and may vary.
We are not liable for delivery delays caused by courier services, force majeure, or incorrect customer information.

Returns & Refunds

Due to the nature of food products, returns are only accepted if the product is:
- Defective,
- Damaged upon delivery, or
- Incorrect (different from the order).
Issues must be reported within 48 hours of delivery to the Email: hello@whollyhearty.com or Phone Number: 0138357858
Refunds (if approved) will be processed within 7–14 business days to the original payment method.

Health & Allergies

Some products may contain allergens (such as nuts, seeds, sesame).
Customers are responsible for reviewing product labels and ingredient lists before consumption.
Wholly Hearty for Food Products is not liable for allergic reactions or health-related issues caused by product consumption.

Intellectual Property

All website content, including text, images, logos, product packaging, and designs, is owned by Wholly Hearty for Food Products and protected under Saudi copyright and intellectual property laws.

No content may be copied, reproduced, or redistributed without our prior written consent.

Third-Party Links

Our website may contain links to third-party websites (e.g., delivery partners, social media, or resources).
We are not responsible for the content, security, or privacy practices of third-party sites.

Limitation of Liability

While we strive to maintain a secure and reliable website, we cannot guarantee uninterrupted or error-free access.
We are not liable for any indirect, incidental, or consequential damages resulting from website use, technical issues, or product consumption beyond what is required by Saudi consumer protection law.

Privacy & Data Protection

We collect and process customer data in compliance with the Saudi Personal Data Protection Law (PDPL).
Your information will only be used for order fulfillment, delivery, communication, and website improvement.
For more details, please review our Privacy Policy.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the Kingdom of Saudi Arabia.
Any disputes shall be subject to the exclusive jurisdiction of Saudi courts.

Last updated: November 13, 2024

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.